Trust Edge ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit trust-edge.ca or interact with our services.
Information We Collect
We collect information you provide directly to us, including name, email address, phone number, company name, and business details when you submit a form, book a consultation, or contact us. We also collect information automatically when you visit our website, including IP address, browser type, pages visited, and referral source through standard web analytics tools.
How We Use Your Information
We use the information we collect to respond to your inquiries, schedule and conduct consultations, send you requested resources, provide our business services, send relevant business communications and follow-up sequences you have requested, improve our website and services, and comply with legal obligations.
Information Sharing
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our business (such as CRM software, email platforms, and scheduling tools), or as required by law. All service providers are bound by confidentiality obligations.
CRM and Automation Tools
We use Pipedrive as our CRM, Gmail for business communications, and Zapier for workflow automation. Information you submit through our website forms may be stored and processed in these platforms. Each platform maintains its own privacy and security standards.
Meta Pixel and Advertising
Our website uses the Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising and to understand how visitors interact with our website. This may result in your activity being shared with Meta Platforms. You can opt out of Meta's data collection through your Facebook settings or the Digital Advertising Alliance opt-out tool.
Cookies
We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, withdraw consent, and opt out of marketing communications. To exercise these rights, contact us at hello@trust-edge.ca.
Contact Us
If you have questions about this Privacy Policy, contact us at hello@trust-edge.ca. Trust Edge is based in Calgary, Alberta, Canada.